MotivScan support

Last updated: 5 November 2026

MotivScan is a wellness log for meals, body measurements, and activity. It is made by Kian Health & Technology AB, organisation number 559608-5521, Tåtplatsen 2, 211 10 Malmö, Sweden.

Email: info@motivscan.com

Write from the email address on your account when the question is about that account. Say which phone you use, iPhone or Android, and what you were doing when the problem happened. Do not send meal photos, body readings, or other health details unless we ask for them and you agree.

What this address is not

MotivScan does not provide medical care. Do not use this email for a medical emergency. Contact local emergency services. Nutrition figures and device readings in the app are estimates, not a diagnosis.

Password

In the app, open Settings, then Privacy and security, then Email a password reset. The link goes to the email on the account. An Apple or Google sign-in does not have a MotivScan password. Reset that password with Apple or Google.

Subscription

MotivScan Pro is billed by Apple or Google, monthly or yearly. The price is shown before you confirm.

Cancel on iPhone: Settings, then your name, then Subscriptions. Cancel on Android: Google Play, then Payments and subscriptions, then Subscriptions.

Deleting the MotivScan account does not cancel the subscription. Restore a purchase in the app from the Pro screen, using the same store account that paid.

Privacy, terms, and deletion

The Privacy Policy explains what the app uses and the choices you have. The Terms of Service explain the service, Pro, and acceptable use. The Account deletion page explains how to delete the account in the app or by email, what is deleted, and what can remain.

In the app, the same privacy and account controls are under Settings, then Privacy and security. From there you can export your data, withdraw health-data consent, withdraw meal-photo consent, or delete the account.

Kian Health & Technology AB info@motivscan.com