MotivScan

Delete your MotivScan account and data

Last updated: 5 November 2026

This page is for the MotivScan app, published by Kian Health & Technology AB, organisation number 559608-5521, Tåtplatsen 2, 211 10 Malmö, Sweden.

You can delete the account in the app, or by email if you no longer have the app. Both paths delete the same account data.

Delete the account in the app

  1. Open MotivScan and sign in.
  2. Open Settings.
  3. Open Privacy and security.
  4. Tap Delete account.
  5. Confirm. The deletion cannot be undone.

The app then deletes the account and the health data stored with it, and clears the copy on that phone.

Delete the account by email

  1. Send an email to info@motivscan.com from the email address on the MotivScan account.
  2. Use the subject line: Delete my MotivScan account.
  3. Say that you want the account and the health data stored with it deleted.

We use that message only to identify the account and carry out the deletion. We may reply to the same address if we need to be sure the request is yours. We do not ask you to send a copy of an identity document. We will email you when the deletion is done.

What is deleted

From MotivScan’s account database:

  • the account, including the email address and sign-in
  • age, sex, height, weight, goal, and activity level
  • meals, saved meals, supplements, and custom targets
  • body-composition readings
  • activity, workouts, sleep, heart, oxygen, temperature, and cycle information
  • meal-scan results stored on the account
  • energy targets and calibration
  • the consent record stored on the account

On the phone, when you delete the account in the app, the local copy of that data is cleared as well.

The subscription record held for MotivScan by RevenueCat is requested for deletion as part of account deletion.

What is not deleted by MotivScan

  • An Apple or Google subscription. Deleting the account does not cancel it and does not refund it. Cancel it in the store, otherwise the store can charge you again. On iPhone: Settings, your name, Subscriptions. On Android: Google Play, Payments and subscriptions, Subscriptions.
  • Payments and receipts kept by Apple or Google.
  • Records OpenAI keeps for abuse monitoring, if it kept any, after a meal photo or a label photo you agreed to send.
  • Records kept by USDA FoodData Central, Open Food Facts, or Google AdMob under their own rules. Those requests do not include your name. MotivScan cannot delete the provider’s own logs.
  • Older separate copies of health figures, if any were made before the notice of 4 November 2026. They are not used to train a model. They are not anonymous. Account deletion does not automatically remove them. Ask about them at info@motivscan.com.
  • A shared list of compound names that is not your personal log.
  • A copy in a hosting backup, for the backup period of the host. After that period the backup copy drops out.
  • The email in which you asked for deletion, kept long enough to carry out the request and to show that it was done.

A phone backup that you made through iOS or Android, before the deletion, is in your own backup. Removing it is done in the phone’s backup settings, not by MotivScan.

A narrower choice

Withdrawing health-data consent, in Settings under Privacy and security, deletes the personal health data and keeps the account. Delete account removes the account as well.

Signing out clears the copy on that phone. It does not delete the account.

Kian Health & Technology AB info@motivscan.com